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Our Stories - Claims

Amanda Evans

Third Party Claims Negotiator

Amanda works as a Third Party Claims Negotiator within the 1ST CENTRAL Claims team in Haywards Heath.

Current role

I’m a negotiator in the Third Party Claims team, as well Exchange Quay’s ECC rep and part of the Fun Central team.

In my day-to-day role, I handle the third party side of claims and customer queries. In my other roles I focus on employee needs and feedback to create a positive working environment that’s fair and fun. It’s really a lot more fun than I’ve made it sound!

How long have you been working at 1ST CENTRAL?

I started in March 2016. I was here to see the launch of the office and it’s great to see how settled everyone is since we moved.

Tell us about your career path at 1ST CENTRAL.

Nurture growth is the most prominent value in my career path at 1ST CENTRAL. I started out as a handler, looking for something to do in my spare time and helped create the Exchange Quay Fun Central team.

Since then we’ve recruited four more members and are still on the lookout for extra hands! In the past year I’ve tasted many cakes as a 1ST CENTRAL bake off judge, overseen paper aeroplane competitions and even hosted pub quizzes!

My ECC role keeps me in contact with key areas of the business. It also helps me network and troubleshoot feedback to the right places, providing employees with the results they want on issues that they may face in the workplace.

What do you love about your current role?

I love the variety. All my roles fit around each other and it’s nice to be known not just for handling claims, but being a referral point for employee feedback or helping to arrange the next party.

What’s the best thing about 1ST CENTRAL as a company?

The fact they nurture growth. I wanted to put a lot on my plate from day one and was encouraged every step of the way. I feel rewarded for a job well done and feedback is always well constructed and helpful to my development.  

What did you want to be as a kid?

I always wanted to be a chef. I got braver and braver with my decisions and finally took the plunge to work in a French restaurant in 2012. It wasn’t for the faint hearted – 60 hours a week in a boiling hot kitchen doesn’t look good on anyone. I really pushed myself to succeed and proved how far I can go if I apply myself.

What do you like to do in your spare time?

I’m very much still the chef at home. In my spare time I attend cookery courses and host Victorian-style dinner parties. I’m still working on my baking and am yet to enter a 1ST CENTRAL bake-off, so watch this space!

Who would play you in the movie about your life?

Tom Hanks – there is nothing that man can’t do!